Maintaining the protection of your personal and health information is important to Leah Dilley, and is required by law. I understand the importance of protecting your personal information responsibly. I also try to be as open and transparent as possible about the way we handle your personal information. It is important to me to provide this service to our clients.

In this office, Leah Dilley RMT, acts as the Privacy Information Officer.

All staff members who come in contact with your personal information are aware of the sensitive nature of the information that you have disclosed to us. They are all trained in the appropriate uses and protection of your information.

We have outlined what is being done to ensure that:

  • Only necessary information is collected about you.
  • Only share your information with your consent.
  • Storage, retention and destruction of your personal information complies with existing legislation and privacy protocols.
  • Privacy protocols comply with privacy legislation, standards of our regulatory bodies, and the law.


 Collection, uses and disclosure of a client’s personal information:


All information is kept electronically. They are kept for a minimum of ten years from the last appointment date, as required by RHPA. They are then disposed of to maintain confidentiality of information.


Access to files

Only the therapist who  is treating the client will have access to the information in the client file. As health care professionals, we have a commitment to Quality Assurance. This program requires that we are audited by a Peer Assessor approximately once every 5 years, and some of our files will be reviewed. Clients have a right to request that their name is concealed for confidentiality during this review.

If information is required by any third  party (insurance company, lawyer and  other health providers) an authorization to release information will be obtained from the client in advance to release only specific information.


client access to files

Clients have the right to see and read their files at any time upon providing 48 hours notice in writing. The client has the right to request changes to the personal information in the file if he/she believes it to be incorrect and the corrections will be made. In any case where the Information Officer and the client cannot agree on an amendment to the information, such disagreements may be taken to the Information and Privacy Commissioner who may review the situation.

Leah Dilley reserves the right to request reasonable payment for any photocopies of information from the file that the client might request.